Terms & conditions

SUMMARY KEY INFORMATION

Payment methods

Credit Card

Paypal

Wire Transfer

Shipping methods and delivery times

Standard shipment Euro 11,00 (Germany, Austria, France, Spain, Portugal, Belgium, Holland, England) DPD service delivery 2-3 days.

For all other countries using Italian Mail service delivery expected 7-15 days.

UPS courier: Shipping costs calculated basing upon destination country - delivery time 2-3 days.

Shipping costs and delivery

Shipping cost will be calculated due to the payment method choosen:

normally within 3-4 business days via standard shipment (European countries, with DPD express service)

2-3 days with UPS shipping.

For urgent Express Courier shipments, send an email to info@k-max.com for the shipping costs quotation, depending on destination. Extra costs will be charged on credit card or must be wire transferred befor shipping.

Privacy and security

K-max.com provides the services available on the Website to you subject to the following terms and conditions. By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

When you provide us with information through this Website, we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this Website is subject to this Privacy Policy and our Terms and Conditions.

The information you provide may be used by us to create and deliver to you our newsletters or surveys, or other communications containing product information, tips, promotions or information concerning your order. If you prefer not to receive such communications, you may unsubscribe at any time.

In addition, we may use IP addresses to analyze trends, administer our Website, track traffic patterns, and gather demographic information for aggregate use, as well as for credit fraud protection and risk reduction. Except as otherwise disclosed in this Privacy Policy, we will not use IP addresses in combination with your personally identifiable information without your prior consent.

We implement various security measures to protect the security of your personal information, both on line and off line. If you have any questions about security at our Website, you can send an email to info@k-max.com or go to our 'Contact' page.

Additional costs

Displayed prices are VAT included. VAT taxes 22% are applicable to any EEC customer while will not be applied to customers outside the EEC.

Payments

There are four different payment methods available:

1) Cash at delivery, (for italian customers only); with this payment option you will pay directly at your door when the courier delivers the package to you.

2) Wire transfer; package will be shipped after payment confirmation by our bank.

3) Credit Card; via on-line secure server form, SSL 128 bit encrypted, with VISA, MASTERCARD, AMERICAN EXPRESS or DINER'S.

4) Paypal

Invoicing

When a customer has a valid VAT number or upon request, he may ask us the invoice for the order made which will be sent via e-mail in a valid text format. Request can be send via e-mail to info@k-max.com

Lost or Damaged package (K-max.com limited liability)

k-max.com does not hold any responsibility for any lost of shipment due to shipping carriers mistakes or wrongdoings. Under any CIRCUMSTANCES, K-max's liability limits to assist package locating.

Money back refund policy

Products purchased may be returned for a full credit, minus shipping and handling charges.

However, before any product may be returned, the customer must notify to WILCO Srl, within 30-days of your original purchase date, that you desire a refund for the product purchased.

In order to obtain a refund, Customer may ask a money back refund within 10 days from the date of the delivery, sending a request via mail to WILCO S.r.l., Via Manzoni 16, 24020 Ranica (BG) ITALY.

Refund can't be done on opened and/or used products. Product must be sent back sealed and properly packed to avoid any damage, and into the original packaging.